Addressing Delivery Challenges

We are currently experiencing a temporary shortage of our PALACOS^® bone cement pouches as we restore production. To support continuity of care and minimize disruption to scheduled procedures, PALACOS^® pro can be available as a potential alternative during this period for this substitution. PALACOS^® pro delivers the same trusted PALACOS^® performance in a streamlined, all in one system designed to support clinical efficiency and consistency. We appreciate your partnership and will continue to provide updates as pouch supply returns to normal levels.

Delivery Delays for Pouch Bone Cements
The well-being of our patients and the satisfaction of our customers are Heraeus Medical’s top priorities. We deeply regret that there are currently delivery delays affecting our pouch bone cement products.

Background on the Current Situation
The cause of the disruption is unexpected critical packaging equipment failure at our primary manufacturing facility. The temporary production slowdown has resulted in a supply shortage, impacting our ability to fulfill orders at normal levels.

Quality and Safety
All products already delivered, as well as inventory currently held in our warehouses, meet the highest quality standards and comply with all FDA requirements.

Our Commitment
Resolving this situation is our highest priority. We are working intensively to ensure continued market supply of bone cements despite the production constraints. We apologize for any inconvenience caused by potential delays in processing and fulfilling your orders.

Please reach out to your Heraeus Medical representative with any questions or immediate needs.

For any media inquiries, please contact Jefferey Oddo, Heraeus Group Communication [jefferey.oddo@heraeus.com].